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Americans Are Pro-Technology–On The Surface |
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By
Dan Ness, Principal Analyst, MetaFacts, October 30, 2004 |
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Americans tend to be pro-technology—but that statement hides a lot of
variation. Some of the variation is predictable—older people don’t like
technology as much as younger ones, and low-income people don’t like it
as much as their affluent neighbors. The West likes technology more than
the other regions. But within those observations lie some surprises. For
instance, Montana and Wyoming, while adjacent, are poles apart. Factory
workers like technology more than lawyers.
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Why is this important?
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Wherever or whoever they are, those with pro-technology
attitudes buy vastly more technology products than those with
anti-technology leanings.
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These insights into
pro-and anti-technology attitudes are derived from the latest research
from MetaFacts, Inc., involving analysis of answers to six questions
from 32,130 PC users and non-users. These questions centered on their
attitudes about keeping up with the latest technology, staying with the
tried and true, and their electronics buying experiences. A cluster
analysis revealed three different segments, two of which were more
pro-technology than an anti-technology segment. On the whole, MetaFacts
found that Americans lean toward technology, with 36.7 percent of
households preferring not to stay with the tried & true and claiming long
electronics shopping experience, indicating they were pro-technology.
Meanwhile, 32.5 percent were also positive on technology, and more
strongly than other Americans expressed an urgency to keep up with
technology changes even before they felt the need. The remaining 30.9
percent revealed anti-technology attitudes, also preferring to hold off
on purchases until prices dropped.
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Regional attitudes
were about what you’d expect. The Mountain and Pacific regions showed a
significant leaning toward technology, while the central regions
generally leaned away. New England and the South Atlantic regions were
solidly in the middle. But when the responses were broken down to the
state level, there was less of a pattern. Ranked by state, Wyoming,
Delaware, New Mexico, and New Hampshire are the most pro-technology,
while Nebraska, Missouri, Arkansas and Montana are the most
anti-technology. But with neighbors like Montana and Wyoming at polar
extremes, it is clear that a geographic perspective—while
illuminating—is not by itself sufficient for understanding American
technology attitudes. You have to dig deeper into the demographics. (In
case you were wondering, Oakland, San Diego, Salt Lake City, Denver and
Rochester have the most pronounced pro-technology attitudes of the top
50 metropolitan areas in the U.S. Meanwhile, Cleveland, Columbus,
Bergen/Passaic, NJ, and Fort Worth are the most technologically
conservative.)
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In terms of household
income, those with lower incomes leaned away from technology—except
those in the lowest range, where the pro-and anti-technology attitudes
pretty much balanced out. The respondents started leaning toward
technology after making at least $50,000 a year. But above $60,000 they
leaned to the middle until they started making above $150,000. The most
affluent were firmly pro-technology.
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In terms of lifestyle
and life stage, older people were more anti-technology than younger
ones, and DINKs (double income no kids) were particularly pro-tech.
Single parents were more pro-technology than working couple parents, who
were solidly in the comfort zone. SINKs (Single income no kids) were
firmly in the comfort zone, as were traditional families of all incomes.
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Single-income households leaned toward
technology while double-income households were in the mid-range comfort
zone. The unemployed were anti-technology. Households with children were
rooted in the comfort zone.
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Examination of the
occupations of the respondents, however, showed the most dramatic
splits—and surprises. It may come as no shock to learn that that those
in engineering and the sciences leaned toward technology by a rate of
three to one. Less extreme were the pronounced pro-technology attitudes
of the technicians, administrators, government officials, and general
office workers. Oddly, lawyers and judges had a pronounced
anti-technology attitude, also sadly shared by teachers, librarians,
bankers and nurses. Solidly in the comfort level were writers, artists,
cashiers, factory workers, janitors—and, weirdly, computer scientists.
(Presumably, they are too busy tinkering with it to love it.) Some
occupations showed odd splits between the extremes, such as farmers and
fishermen, police, and athletes. Apparently, an active life makes you
feel passionately one way or the other about technology.
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When grouped in
industry sectors, on average those in manufacturing were strongly
pro-technology, while those in industrial and financial jobs and trades
were anti-technology. Those in the government and services sectors were
fairly evenly split. When these were broken into verticals, strong
pro-technology attitudes were found in data processing (no surprise
there) and (more surprisingly) among those involved in lodging,
printing, metal fabrication, and transportation. Evidently those people
appreciate what computers can do for them. More surprising were the
anti-technology leanings of those involved in banking, insurance, and
local government. Emphatically in the comfort zone were those involved
in telephony and broadcasting, plus doctors, dentists and veterinarians.
Postal and delivery workers were oddly split between the extremes.
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The size of the
enterprise that the respondent worked for also had a consistent effect
on technology attitudes. Those in small enterprises (less than 20
people) had clear anti-technology attitudes. Then their attitudes
switched to pro-technology when they worked for enterprises with 20-100
people. Above 100 people the trend became increasingly anti-technology
until the enterprise reached 1000 people, when it swung the other way.
(It may be that those in mid-range enterprise have more control of their
desktops, and therefore appreciate computers more.)
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Of great interest to
marketers was the fact that the survey also showed that respondents with
pro-technology attitudes bought technology products at about twice the
rate of those with anti-technology attitudes. This was especially the
case with personal video recorders, portable MP3 players, handheld GPS
devices, premium cable TV, digital cable TV, satellite radio, digital
camcorders, hands-free cellular phones, and in-car DVD or VCR players.
And let’s not forget fax machines. In terms of computer peripherals, the
pro-technology people were up to four times more likely to own certain
items, such as USB hubs and external hard drives. Additionally, when
asked about what purchases they planned to make within the next 12
months, the pro-technology crowd had twice the plans of the
anti-technology crowd.
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Occupations with
Pro-Technology Attitudes |
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Construction Trades
Precision Trades
Office Equipment Operators
Food-Beverage Servers
Delivery people
Government administrators
Engineers
Technicians
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Occupations With
Anti-Technology Attitudes |
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Farming & Fishing
Police/Fire/Military
Nurses
Clerks
Insurance, Real Estate, Securities
Lawyer & Judges
Teachers & Librarians
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Pro/Anti-Technology Attitudes
Click on map
for larger view.

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Source: MetaFacts,
Inc. – Technology User Profile
– 2004 Annual
Edition |
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Background & Methodology |
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Factual, decision-making information like this is
only found in one place, the Technology User Profile from MetaFacts. The
Technology User Profile market research information service is based on
extensive primary research selected and balanced to represent the American
population - including technology users and non-technology users. Drawn from
more than 30,000 surveys per year reporting on over 250 questions, it is the
longest-running, most comprehensive total market technology study available. TUPdates are brief
summaries of information contained in the Technology User Profile. |
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Current Technology User Profile subscribers may be
interested in the following links with related, more detailed or updated
information:
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